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Shipping Information

Most shipping and order questions can be answered here. If you have additional questions please feel free to contact the Enigmatique shipping department at [email protected]

How long will my order take?

UPS is our main carrier and domestic delivery will take 1-5 business days depending on your distance from our California warehouse. Custom orders take additional time as specified when you place an order. If you would like shipments containing custom items sooner, you may pay an additional fee to ship custom items separately.

Most orders received by 12:00pm/noon Pacific Time Monday through Friday will ship the same day. Orders received after that time will ship that day if possible or, at the latest, the following business day. We make every attempt to see that orders placed over the weekend will ship out on Monday. Some packages (usually those from Sunday afternoon) may leave on Tuesday.

US Post may be used at our discretion and must be used for orders going to PO boxes and APOs. Delivery time for postal deliveries is 2-3 business days, but may take longer depending on your location.

How are shipping rates calculated?

Domestic orders are calculated using a flat rate based upon average package size, oversized packages such as furniture are subject to actual shipping costs. International shipping rates are calculated based on product weight, country destination and includes VAT where applicable.

Is rush service available?

We offer 3-Day, 2-Day, and Overnight shipping via UPS. Requests for expedited orders received by 12pm (noon) Pacific Time Monday though Friday will be processed and shipped out that day. By selecting these services, you authorize us to apply the necessary charges. If you would like a quote for shipping charges, please contact us at 510-747-8312 or [email protected] Here is a guideline for packages weighing 1-3 pounds and valued at $300 or less:

  • 3-Business Day Delivery: $20.00-25.00
  • 2-Business Day Delivery: $25.00-40.00
  • Next Business Day Delivery: $35.00-50.00
  • Overnight Friday to Saturday: $55.00-75.00

*Please note: This is only a guideline and actual shipping rates may vary.

Do you ship internationally?

Yes! We ship orders all over the world. We offer two shipping methods which may be chosen at checkout.

UPS International: A door-to-door carrier service that usually delivers your package between 2-5 business days from date of shipping. Despite the extra cost, we highly recommend this service to most countries. It is quick, highly reliable and offers tracking along the way.

USPS via Local Carrier: An international mail service delivered to you by your local postal carrier with an average transit time of 7-14 days from date of shipping. This service is required for International Post Office and Parcel Locker deliveries. Highly recommended for Canadian customers.

How are your items shipped and are they discreet?

All shipments are discreetly packaged in standard brown boxes or U PS/USPS supplied packaging. Our shipments make no mention of the nature of the contents, except when required by international customs regulations. For international shipments, where we must describe package contents, the descriptions are generic.

All packages are shipped with the following return label:

EBOUTIQUE
(510) 747-8312
3000 Allston Way, #473
Berkeley, CA, 94701

Can I track my order and package status?

Once you place your order, you may log into your account at any time to see its current status. Your email address will be entered into our shipping computer and orders will receive a tracking number. At the end of each day these will be sent out automatically. If for some reason you do not receive this information (spam blockers, etc.), please let us know and we will happy to update you on the current status of your order.